Property Standards

Our By-Law 2018-057 - Property Standards By-Law sets minimum standards to ensure that all property owners including owners of properties that are rented out are maintained. These standards are put in place to protect the health and safety of occupants and the general public and are investigated by a Property Standards Officer in accordance with the By-Law Enforcement Policy.

How to make an Inquiry or Complaint

Tenants who are experiencing a problem, should first inform the landlord or property owner of any deficiencies, maintenance or repair issues. Please keep a copy of all correspondence for your records. You must provide a reasonable amount of time for the deficiencies to be resolved. If they are not addressed, you may complete a complaint form and submit it to the Property Standards Officer or contact 519-881-2223 for assistance.

The Property Standards Officer requires a written complaint with contact information for follow-up and, depending on the nature of the offence, may ask you to provide evidence and/or to appear as a witness in any court proceeding pertaining to the complaint made. If you would like to make an inquiry or complaint please complete our complaint form and submit it to the Property Standards Officer or contact 519-881-2223 for assistance.

For more information, view our Property Standards - Process Flow Chart.