The Municipality of Brockton has developed an Accessibility Standards for Customer Service Policy. This Policy includes information on the following:
- Providing goods and services to people with disabilities
- Communication
- Use of service animals, support persons and assistive devices
- Notice of temporary disruptions
- Accessibility of meetings
- Feedback process
| Accessible Customer Service Training |
The Municipality of Brockton Council, Committees, Boards, Employees and Volunteers are required to complete the Accessible Customer Service Training as per the Municipality's Accessibility Standards for Customer Service Policy which includes:
This training is completed for employees during their orientation, and volunteers and/or contractors are required to provide documentation of their training to the Municipality. |
| Service Disruptions |
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A service disruption can be anything that affects how you receive or use a municipal service. This includes road closures, building closures due to bad weather and services that may be out of order. Service disruptions are posted on Municipal website as soon as possible. Subscribe to our News and Public Notices to get Service Disruptions sent right to your email. We have provided the prescribed format on our Notice of Service Disruption Form. |
| Accessible Customer Feedback |
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We welcome customer feedback to identify areas where changes need to be considered and ways in which the Municipality can improve the delivery of accessible goods and services. The Accessible Customer Feedback Form may be completed and submitted to the Municipal Office by telephone, in person, in writing, by fax or by email to: Municipality of Brockton, 100 Scott Street, P.O. Box 68, Walkerton, ON N0G 2V0 |
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