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Filing a Concern or Complaint

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If you have a concern or complaint about something happening in the Municipality, please fill out our:

A new mandate brought in through Bill 8, Public Sector and MPP Accountability and Transparency Act 2014 allows the public to address any concerns or complaints regarding government administration, service, and accountability. 

For more information, view the Ontario Ombudsman Complaints about Municipalities brochure.

If possible, contact the relevant staff member to discuss the issue, concerns or complaints before registering as a delegation to Council. Some citizen concerns can be addressed by staff without having to go to Council for a decision. If your issue cannot be resolved by staff, staff can then advise you of the next steps to address your concerns, which may include appearing before Council as a Delegation.